This District Council is developing a ‘customer contact centre
and wants to provide a more efficient customer service to the public.
The Senior Leadership team used this project as the focus of applying
the learning.
Our training helps participants understand the key issues behind
gaining the acceptance of change within their employees. This 2
day programme focused on the ‘people’ issues and the
leadership attributes required to get employees ‘on-board’
with the plan for change.
The Senior Leadership team walked away with a clear vision of what
the benefits of the contact center would bring to the public and
a clear communication strategy of how to ensure employees are on-board.
We helped the team devise action plans that could be delivered within
30-90 days, resulting in helping the project move forward and the
acceptance of change become a reality.
Some quote from the workshop were:
“Well driven, forced us through sticky moments.”
“Helped create more of a team spirit.”
“I will definitely use the tools you gave us, in other projects
that I am involved in.”
Productive collaboration across business
units
‘Coaching with confidence’
- Using Coaching to transform culture
A Successful Change Management Case
Study
Leaders with high potential
Innovation through teams
Raising graduate awareness and impact
European Leadership development
Organisational change with the Public-sector
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