This e-business team works in the professional services sector.
At set-up, its brief was to “be creative” in how it
challenged current organisational thinking, and deliver new and
existing business service through its e-business channel. 9 months
later, they were struggling to deliver tangible improvements to
the business, and frustration levels were rising, both from internal
clients and within the team.
We designed and delivered 2 x workshops to help the team focus on
generating their new products, services and processes. The workshop
used two proven measures of innovative health; one assessing individual
problem-solving styles (KAI); the other viewing the team's climate
for creativity (SOQ). The results and implications were shared with
the team, which was then able to diagnose and prioritise areas for
most promising action.
The team realised they were full of people with radical ideas, but
short on willingness to implement pragmatic process and structure.
They established a set of clear team success criteria in place.
They also generated a mechanism for prioritising and selecting the
most promising e-business projects. Crucially, innovation is now
a shared and deliberately-managed process that is applied to the
key business challenges.
Productive collaboration across business
‘Coaching with confidence’
- Using Coaching to transform culture
A Successful Change Management Case
Leaders with high potential
Innovation through teams
Raising graduate awareness and impact
European Leadership development
Organisational change with the Public-sector